Shipping policy
Shipping Policy – Tenor Tech Ltd.
At Tenor Tech Ltd., we aim to deliver your orders quickly, safely, and affordably. Please review our shipping policy below.
Order Processing
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Orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your payment confirmation.
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You will receive an email notification with tracking information once your order has shipped.
Shipping Rates & Delivery Times
We offer both domestic (UK) and international shipping:
United Kingdom
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Standard Shipping (3–5 business days): £3.99 (Free on orders over £50)
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Express Shipping (1–2 business days): £6.99
International Shipping
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Rates and delivery times vary depending on the destination country.
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Typical delivery: 7–14 business days.
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Shipping fees are calculated at checkout.
Please note: International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. You can track your parcel directly through our website or the courier’s tracking portal.
Delivery Delays
We do our best to ensure timely deliveries, but please note that shipping times may be affected by:
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Carrier delays
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Customs processing (for international orders)
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Peak seasonal demand (e.g., holidays, sales events)
Shipping Restrictions
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We currently do not ship to P.O. Boxes, APO/FPO addresses, or countries restricted by UK trade regulations.
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Certain oversized electronic items may have limited delivery options.
Lost or Damaged Packages
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If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item(s).
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If your package is lost in transit, please contact us and we will work with the courier to resolve the issue.
Contact Us
If you have any questions about your shipment, please contact our customer support team:
📧 Email: info@tenortechltd.co.uk